Refund policy

At 98 Flowers, every arrangement is handcrafted and prepared specifically for the customer. Please review your order details carefully before submitting payment.

Final-Sale Products

Because fresh flowers, fruit arrangements, balloons, money bouquets, personalized products, and custom arrangements are perishable or made to order, confirmed orders are final sale and generally cannot be returned, exchanged, or refunded.

A product-specific return policy displayed on a product page will control if it differs from this policy.

Cancellations and Changes

Contact us immediately at (346) 600-9898 if you need to change or cancel an order.

We may approve a change or cancellation if flower sourcing, preparation, personalization, or delivery scheduling has not begun. Approval is not guaranteed. Same-day orders and custom or personalized orders may enter production immediately and usually cannot be changed or canceled after confirmation.

Additional charges may apply to approved changes involving upgraded flowers, cash denominations, delivery addresses, delivery dates, personalization, or other materials.

Damaged, Incorrect, or Unsatisfactory Orders

Please inspect the arrangement at delivery or pickup. If an order arrives damaged, contains an error made by 98 Flowers, or has a significant quality problem at the time of receipt, contact us as soon as possible and no later than 24 hours after delivery or pickup.

Please provide:

  • Your order number

  • A description of the concern

  • Clear photographs or video of the complete arrangement and affected area

  • The recipient’s name and delivery information

After reviewing the claim, 98 Flowers may provide an appropriate replacement, correction, redelivery, store credit, partial refund, or full refund. The available remedy depends on the nature of the problem, product availability, and applicable law.

Minor natural differences in flower color, size, shape, bloom stage, or placement are not considered defects.

Flower Substitutions

Flowers and decorative materials are subject to seasonal and market availability. When necessary, we may substitute flowers, greenery, wrapping, containers, or decorative elements with items of comparable style, color, quality, and value while preserving the arrangement’s overall appearance.

A reasonable substitution consistent with this policy is not considered an incorrect order.

Money Bouquets

Cash amounts and denominations included in a money bouquet are based on the confirmed order details. Unless otherwise stated on the product page, standard money arrangements may use $1 bills.

Please verify the cash amount and denomination at pickup or delivery. Any discrepancy must be reported immediately on the day of receipt. After the arrangement has been inspected, accepted, and transferred to the customer or recipient, 98 Flowers is not responsible for cash that is removed, misplaced, lost, stolen, or damaged.

Failed or Refused Delivery

Refunds are not provided when:

  • The customer supplied an incorrect or incomplete address

  • The recipient is unavailable

  • Access to the property is restricted

  • The recipient refuses an order that was prepared and delivered as requested

  • The customer fails to collect a completed pickup order

A redelivery or address-correction fee may apply.

Approved Refunds

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on the customer’s bank or payment provider.

Nothing in this policy limits any rights or remedies that cannot legally be limited.

Contact

98 Flowers LLC
1862 Fountain View Drive
Houston, Texas 77057
Phone or text: (346) 600-9898
Email: sale@98flowers.com