Same-day Houston delivery may be available for eligible orders placed by 3:00 PM Central Time. Same-day service is subject to product availability, preparation time, delivery capacity, destination, payment confirmation, and holiday demand.

Orders submitted after the cutoff may be scheduled for the next available date.

Delivery Windows

Customers may select a preferred delivery window during checkout. Available windows may include:

• Morning: 9:00 AM–12:00 PM

• Afternoon: 12:00 PM–4:00 PM

• Evening: 4:00 PM–8:00 PM

Delivery windows are estimates and are not guaranteed appointment times unless 98 Flowers expressly confirms otherwise. Traffic, weather, holiday volume, building access, and other circumstances may affect arrival time.

Delivery Fees and Service Area

Delivery availability and fees are determined by the destination and displayed or confirmed before checkout. An additional charge may apply for long-distance delivery, address changes, timed delivery, redelivery, restricted-access locations, or special handling.

Customer Responsibilities

The customer must provide:

• A complete and accurate delivery address

• The recipient’s full name

• A working recipient telephone number

• Apartment, suite, gate, building, hospital, or business details

• Any necessary access instructions

Please ensure that the recipient is available and permitted to receive the order.

Recipient Unavailable

If the recipient is unavailable, our driver may, when reasonably safe and permitted:

• Leave the order at the door or another protected location

• Leave it with a receptionist, concierge, front desk, neighbor, or authorized person

• Contact the customer or recipient for instructions

An order is considered delivered when it is handed to the recipient or an authorized person, or left at a reasonably safe location documented by the driver.

If safe delivery is not possible, the order may be returned to the store. Redelivery is subject to availability and may require an additional fee. Perishable products are not refundable because the recipient was unavailable, access was denied, or the customer supplied incorrect information.

Hospitals, Schools, Hotels, Offices, and Gated Properties

Deliveries to these locations are subject to the facility’s rules. Delivery to an authorized reception desk, security desk, concierge, or other receiving point constitutes completed delivery.

Customers are responsible for confirming that the facility accepts flowers and that the recipient is present under the name provided.

Store Pickup

Pickup is available after the customer receives confirmation that the order is ready.

Pickup location:

98 Flowers
1862 Fountain View Drive
Houston, Texas 77057

Bring the order confirmation and a matching name or other reasonable proof of authorization. Orders will not be released until payment is complete.

Please call (346) 600-9898 before visiting if you need to confirm readiness or holiday hours.

Nationwide Shipping

Nationwide shipping is available only for products specifically marked as eligible. Shipping charges and estimated delivery timeframes are displayed on the product page, at checkout, or in the order confirmation.

Processing time is separate from carrier transit time. A requested arrival date is not guaranteed unless confirmed in writing.

Some arrangements, fresh products, cash-containing products, oversized products, and restricted destinations may not qualify for nationwide shipping.

If we cannot ship within the promised timeframe, we will contact the customer with an updated timeframe and any cancellation or refund option required by law.

Carrier Delays and Tracking

When tracking is available, it will be sent to the contact information associated with the order. Carrier scans and delivery estimates are controlled by the carrier and may be delayed.

Contact us promptly if tracking shows a problem. We will assist with a carrier inquiry when appropriate, but we cannot guarantee changes after a package has entered the carrier’s network.

Shipping Damage

Report shipping damage or a materially incorrect shipment within 24 hours of delivery. Keep all packaging and provide photographs of:

• The complete product

• The damaged area

• The exterior packaging

• The shipping label

Do not discard the product or packaging until we complete our review.

Weather and Holiday Conditions

Severe weather, high temperatures, holidays, traffic, supply interruptions, and carrier disruptions may affect delivery. We may adjust delivery timing or make reasonable floral substitutions to protect product quality and complete the order.

Contact

Phone or text: (346) 600-9898
Email: sale@98flowers.com

CONTACT INFORMATION

98 Flowers LLC
Doing business as: 98 Flowers

Customer support:
Phone or text: (346) 600-9898
Email: sale@98flowers.com
Website: https://98flowers.com

Houston store and pickup location:
1862 Fountain View Drive
Houston, Texas 77057
United States

Please contact us before visiting to confirm order readiness, current business hours, or holiday hours.

For order assistance, include your order number, purchaser’s name, recipient’s name, and the telephone number or email used at checkout.