Terms of service

These Terms of Service govern your access to and use of the 98 Flowers website and your purchase of products or services from 98 Flowers LLC. By visiting the website, submitting an order, or using our services, you agree to these Terms.

1. Store Operator

The store is operated by 98 Flowers LLC, referred to in these Terms as “98 Flowers,” “we,” “us,” or “our.”

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order. If you place an order for another person, you confirm that you have permission to provide the recipient’s name, telephone number, address, card message, and other necessary delivery information.

3. Product Appearance and Availability

Floral arrangements are handcrafted using natural materials. The completed product may not be an exact replica of a website photograph.

Flower varieties, colors, bloom stages, greenery, wrapping, containers, ribbons, and decorative elements may vary because of seasonal availability, market supply, and the timing of the order. We may make reasonable substitutions of equal or greater value while preserving the arrangement’s overall design, color palette, and character.

Product photographs may show optional accessories or upgraded sizes. Only the items described in the selected product and options are included.

4. Prices and Payment

Prices are displayed in U.S. dollars unless otherwise stated. Taxes, delivery charges, shipping charges, upgrades, and optional add-ons are calculated or displayed before checkout.

We may correct typographical, pricing, or product-description errors. If an error affects a submitted order, we will contact the customer before fulfillment whenever reasonably possible.

Payment must be successfully authorized before an order is prepared or released. We may cancel or hold an order if payment cannot be verified or if we reasonably suspect fraud, unauthorized payment, or misuse of the website.

5. Order Acceptance

An order confirmation acknowledges that we received the order. It does not require us to fulfill an order that contains a pricing error, unavailable product, prohibited request, invalid delivery location, payment problem, or suspected fraud.

If we cannot accept or fulfill an order, we will contact the customer and issue any refund required for amounts already paid.

6. Custom and Personalized Orders

The customer is responsible for reviewing all names, dates, initials, ages, messages, colors, cash denominations, delivery details, and other customization instructions.

98 Flowers is not responsible for an error that appears exactly as the customer submitted it. Additional charges may apply to correct or remake a product after production has begun.

Customers may not request content that is unlawful, threatening, hateful, defamatory, obscene, fraudulent, or that infringes another person’s intellectual-property rights. We may refuse any such request.

7. Money Arrangements

The product price includes only the cash amount specifically described on the product page or confirmed with the customer.

Requested changes to the number or denomination of bills may require an additional payment. Bills are authentic but may not be new or sequential because condition and denomination depend on bank availability.

The customer or recipient should verify the cash amount when the arrangement is received. Responsibility for the cash transfers to the customer or recipient upon accepted delivery or pickup.

8. Photo Approval

For eligible local orders, we may send a photograph of the completed arrangement before delivery. Photo approval is offered whenever reasonably possible but is not guaranteed for every order.

Because deliveries are time-sensitive, we may proceed with delivery if the customer does not respond within a reasonable period. Photo approval does not extend the delivery deadline or permit a complete redesign after the arrangement has been made.

9. Delivery, Shipping, and Pickup

Delivery, shipping, and pickup are governed by our Shipping and Delivery Policy, which is incorporated into these Terms.

Requested dates and delivery windows are preferences unless 98 Flowers expressly confirms otherwise. Events outside our reasonable control—including weather, traffic, road closures, building restrictions, carrier delays, flower shortages, or incorrect customer information—may affect fulfillment.

10. Returns and Refunds

Returns, cancellations, quality concerns, and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms.

11. Food Products and Allergies

Some arrangements may contain fruit, chocolate, candy, nuts, or other food products. Packaging and preparation areas may contain common allergens.

Customers are responsible for checking product information and informing recipients about potential allergens. Contact us before ordering if an allergy or dietary restriction is involved. We cannot guarantee an allergen-free environment.

12. Promotions

Discounts, promotional codes, and special offers are subject to their stated conditions. Promotions cannot be combined unless expressly permitted and generally cannot be applied after an order has been submitted.

13. Website Content and Intellectual Property

The website, photographs, videos, designs, graphics, text, logos, product names, and other original content are owned by or licensed to 98 Flowers and are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, sell, modify, scrape, or commercially exploit our content without written permission. Third-party names and trademarks remain the property of their respective owners.

14. Prohibited Conduct

You may not use the website to:

• Violate a law or another person’s rights

• Submit fraudulent orders or payment information

• Introduce malicious software

• Interfere with the website’s security or operation

• Collect customer or website data without authorization

• Misrepresent your identity or relationship with another person

• Copy or commercially exploit store content without permission

15. Third-Party Services

Our store may use Shopify, payment processors, delivery providers, social-media platforms, and other third-party services. Their separate terms and privacy practices may apply to your use of those services.

We are not responsible for third-party websites that we do not operate.

16. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, 98 Flowers is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

Our total liability concerning an order will not exceed the amount paid for the affected order, except where applicable law does not permit that limitation.

Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

17. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, utility or internet outages, transportation interruptions, government actions, labor disruptions, supply shortages, or carrier delays.

We will communicate with affected customers and provide legally required options when fulfillment cannot occur as promised.

18. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Subject to applicable consumer law, disputes relating to these Terms or an order will be handled in the appropriate courts located in Harris County, Texas.

19. Severability

If any part of these Terms is found unenforceable, the remaining provisions will continue in effect.

20. Changes to These Terms

We may update these Terms by posting a revised version with a new “Last updated” date. The terms in effect when an order is placed will generally govern that order.

21. Contact

98 Flowers LLC
1862 Fountain View Drive
Houston, Texas 77057
Phone or text: (346) 600-9898
Email: sale@98flowers.com